Delivery Policy
At Mrs. Cleean, we are committed to delivering your cleaning essentials quickly, safely, and efficiently across the UAE. Please review our delivery terms below to understand how we handle your orders.
1. Delivery Coverage
We currently deliver across all major cities and regions in the United Arab Emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.
2. Delivery Time
Orders are usually processed and delivered within 2 to 5 working days, depending on your location and order confirmation time. Delivery delays may occur during weekends, public holidays, or peak seasons.
3. Shipping Charges
Delivery charges may vary based on your location and order size. Any applicable shipping fee will be shown clearly at checkout before order confirmation.
4. Order Processing
Once your order is placed, our team carefully processes and prepares it for dispatch. You will receive a confirmation message via email or WhatsApp once your order is confirmed and shipped.
5. Cash on Delivery (COD)
We offer Cash on Delivery for most locations across the UAE. Please ensure someone is available at the delivery address to receive and pay for the order.
6. Bank Transfer Orders
For bank transfer payments, orders will only be processed after payment confirmation. Kindly share your payment proof to avoid delays.
7. Delivery Attempts
Our delivery partner will attempt delivery at the provided address. If the delivery fails due to incorrect address or unavailability, re-delivery charges may apply.
8. Damaged or Missing Items
If you receive a damaged or incorrect item, please contact our support team within 24 hours of delivery so we can resolve the issue promptly.
9. Contact for Support
For any delivery-related queries, you can contact our support team via WhatsApp, email, or the contact form on our website. We are always here to help.